Refund Policy

Last Updated: January 2026

1. General Policy

At BS Digital Marketing, we operate as a strategic growth partner. Due to the nature of our digital services, which involve extensive research, strategy development, and allocation of human resources, our refund policies are structured to reflect the customized nature of our work.

2. Project-Based Services (Strategy & Creative)

For project-based deliverables (such as brand positioning, web development, and strategic audits), a non-refundable deposit is typically required to commence work. Once work has begun, payments made for completed phases are strictly non-refundable. If a project is cancelled prior to completion, the client will be billed only for the work completed up to the date of cancellation, subject to the specific terms outlined in the governing Master Services Agreement (MSA) or Statement of Work (SOW).

3. Retainer Services (Performance Marketing & SEO)

Retainer-based services require significant upfront strategy and continuous management. Cancellations require a written notice period as defined in your specific client agreement (typically 30 to 90 days). Fees paid for the current active billing cycle are non-refundable. We do not offer prorated refunds for partial months of service.

4. Third-Party Costs & Advertising Spend

Any funds allocated to third-party advertising platforms (e.g., Google Ads, Meta Ads, LinkedIn Ads) or external software subscriptions are completely non-refundable by BS Digital Marketing. Refunds for ad spend must be governed by the respective terms of service of those platforms.

5. Disputes and Resolutions

If you are unsatisfied with the delivery of a service, we ask that you immediately notify your account manager so we can address your concerns. We are committed to building long-term growth systems and will work diligently to rectify issues within the scope of our agreement.

6. Client Agreements Govern

In all cases, the specific payment, cancellation, and refund terms outlined in your signed Master Services Agreement (MSA) or Statement of Work (SOW) will supersede this general policy.

7. Contact Information

For questions regarding billing, cancellations, or this refund policy, please contact our support team at:
Email: support@bsdigitalmarketing.io